Carpet cleaning is an essential task that can improve the appearance, hygiene and lifespan of your carpets. However, not all carpet cleaning companies are the same, and you need to do some research before hiring one. Here are 10 questions you should ask before hiring a professional carpet cleaning company to ensure you get the best service and value for your money.
1. What type of carpet cleaning method do you use?
There are different types of carpet cleaning methods, such as steam cleaning, dry cleaning, shampooing and encapsulation. Each method has its own advantages and disadvantages, depending on the type of carpet, the level of dirt and the drying time. You should ask the company what method they use and why they recommend it for your carpet. Ideally, you want a method that is effective, safe and fast.
2. How much does the service cost?
The cost of carpet cleaning can vary depending on several factors, such as the size of the area, the condition of the carpet, the type of method and the location. You should ask the company for a free quote or estimate before hiring them and compare it with other companies. You should also ask about any extra charges or fees that may apply, such as for moving furniture, spot treatment or deodorizing.
3. Are your cleaners certified?
Carpet cleaning is a skill that requires training and certification. You should ask the company if their cleaners are certified by a reputable organization, such as the Institute of Inspection, Cleaning and Restoration Certification (IICRC) or the Carpet and Rug Institute (CRI). Certified cleaners have the knowledge and expertise to handle different types of carpets and stains and follow industry standards and best practices.
4. How long has your company been in business?
The experience and reputation of a carpet cleaning company can indicate their quality and reliability. You should ask the company how long they have been in business and check their online reviews and ratings. You can also ask for references from previous customers or see some examples of their work. A company that has been in business for a long time and has positive feedback from customers is likely to provide satisfactory service.
5. Do you use a newer truck-mounted hot water extraction system?
A truck-mounted hot water extraction system is a powerful and efficient carpet cleaning equipment that uses hot water and high pressure to remove dirt, dust and allergens from deep within the carpet fibers. It is considered one of the most effective methods for deep cleaning carpets. You should ask the company if they use a newer truck-mounted system that has more suction power, better temperature control and faster drying time.
6. Do you have General Liability (GL) and workers compensation insurance?
Carpet cleaning involves some risks, such as damage to your property, injury to the cleaners or accidents during transportation. You should ask the company if they have General Liability (GL) and workers compensation insurance that covers these risks. GL insurance protects you from any liability claims if your property is damaged by the company's negligence or fault. Workers compensation insurance covers the medical expenses and lost wages of the cleaners if they are injured while working on your premises.
7. Do you give a free estimate?
A free estimate is a written document that outlines the scope of work, the cost breakdown, the expected completion time and any guarantees or warranties offered by the company. A free estimate can help you understand what you are paying for and compare different options. You should ask the company if they give a free estimate before starting the job and review it carefully.
8. How long do carpets take to dry?
The drying time of carpets depends on several factors, such as the type of method, the humidity level, the ventilation and the carpet material. Generally, steam cleaning takes longer to dry than dry cleaning, and synthetic carpets dry faster than natural fibers. You should ask the company how long it will take for your carpets to dry completely and what precautions you need to take during this period, such as avoiding walking on them or placing furniture on them.
9. What kind of guarantee do you offer?
A guarantee is a promise or assurance from the company that they will deliver satisfactory results or fix any problems that may arise after the job is done. A guarantee can give you peace of mind and confidence in hiring a professional carpet cleaning company. You should ask the company what kind of guarantee they offer, how long it lasts, what it covers and how to claim it.
10. Are there more benefits to carpet cleaning than just dirt removal?
Carpet cleaning is not only about removing dirt and stains from your carpets. It can also provide other benefits, such as improving indoor air quality, reducing allergens and bacteria, enhancing comfort and appearance, extending carpet life span and saving money in the long run. You should ask the company about these benefits and how they can help you achieve your goals and needs.
Conclusion
Hiring a professional carpet cleaning in Singapore can be a smart and convenient choice for maintaining your carpets in good condition. However, you need to do some homework and ask the right questions before hiring one. By asking these 10 questions, you can find a reputable, experienced and reliable company that can provide you with the best service and value for your money.
One of the companies that can answer these questions positively and offer you high-quality carpet cleaning services at a very cost-effective rate is SB Cleaning Services. They are a professional company that has been in business for over 20 years and has certified cleaners who use the latest technology and eco-friendly products. They also offer free quotes, insurance, guarantees and other services, such as upholstery cleaning, rug cleaning and carpet installation. You can contact them at +65 6445 9326 or email them at sb@carpetcleaning.sg to book your appointment today.
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